Last updated: August 10, 2026
This policy sets out the payment, refund, and cancellation terms for clients of My Projects Inc, a California corporation located at 15313 Cabrito Rd, Unit 107, Van Nuys, CA 91406. It is presented to you in full before you pay. The complete terms of your engagement are set out in your Service Agreement, which you accept at the time you submit payment. If this policy and the Service Agreement conflict, the Service Agreement controls.
If anything here is unclear, or you'd like to discuss your situation, please write to m.projectsinc@gmail.com.
Payment
The full fee (100%) for your event is due at the time of booking. Your payment reserves your date and authorizes us to begin work — calendar holds, vendor outreach, and design development start as soon as it is received.
Cancellation by Client
You may cancel at any time by emailing m.projectsinc@gmail.com. Your refund depends on how far before the event date we receive your written cancellation notice:
| Days before event | Refund of total fee paid |
|---|---|
| 90 days or more | 100%, less documented non-recoverable expenses already committed on your behalf |
| 60 to 89 days | 75% |
| 30 to 59 days | 50% |
| Fewer than 30 days | 25% |
Why we retain a portion. When you book, we reserve your date and decline other engagements for it, begin planning and design work, and commit funds to third-party vendors — much of which cannot be recovered if you cancel. Because the actual loss from a cancellation is difficult to estimate in advance, you and My Projects agree that the retained amounts above are a reasonable pre-estimate of our actual damages (liquidated damages), not a penalty, consistent with California Civil Code Section 1671.
When you'll receive it. Approved refunds are issued to your original payment method within thirty (30) days of the date we receive your cancellation notice.
Rescheduling Instead of Cancelling
Instead of cancelling, you may reschedule your event once, to a new date within twelve (12) months of the original date, at no additional planning fee, subject to our availability. Any additional vendor or venue costs caused by the new date are your responsibility. A reschedule request made fewer than 14 days before the event may be treated as a cancellation if vendors cannot be redirected.
Cancellation by My Projects
If we cancel your event for any reason other than your breach of the Service Agreement (including non-payment of change orders) or a force majeure event, we will refund 100% of everything you have paid, within thirty (30) days.
Force Majeure
If your event cannot take place on its scheduled date because of a force majeure event — meaning an event beyond both parties' reasonable control that makes the event impossible or unlawful to hold, such as a natural disaster, government order or mandated closure, venue destruction or closure, or a widespread public-health emergency — the remedy is a reschedule: we will move your event to a mutually agreeable date within twelve (12) months at no additional planning fee.
A change of mind, weather that does not prevent the event, guest availability, or budget changes are not force majeure. If rescheduling within twelve (12) months is genuinely not possible, you may cancel, and we will refund the amount you paid, less documented non-recoverable vendor commitments and the reasonable value of planning work already performed. Full terms are in Section 6 of your Service Agreement.
Delays in Performance
If we are unable to perform the services by the agreed date and the delay exceeds thirty (30) days, we will offer you the choice of a revised date or a refund consistent with this policy.
How to Request a Cancellation or Refund
Send a written notice to m.projectsinc@gmail.com. Please include:
- Your name and event date
- Whether you want to cancel or reschedule
- The reason (optional, but it helps us help you)
We will confirm receipt within one (1) business day, respond with next steps within five (5) business days, and issue any refund due within thirty (30) days of your notice.
Questions
Please reach out — we are happy to walk through any part of this policy.
My Projects Inc 15313 Cabrito Rd, Unit 107 Van Nuys, CA 91406 Email: m.projectsinc@gmail.com Phone: +1 (534) 888-2888